So have you started using the Load2Card for your Rite Aid +UP Rewards? Today was my first try and I quickly found out that they were NOT clear how things work.
Although Rite Aid Load2Card FAQ’s are now conveniently missing from the website now, they clearly stated…
+UPRs are deducted from total purchase after coupons, wellness+ discount and wellness+ restricted items have been deducted.
However, that is not EXACTLY what takes place.
You all may have already known this, but I have not shopped at Rite Aid for a while so this was my first time.
Earlier in the week I headed in to get my 4 Rite Aid santizers. Of course they were out of stock but they said they were coming on Friday. So I got my 2 Crest toothpaste and got (2) $2.99 +UPR loaded onto my card. I figured that was good since my plan was to head back in on Friday and get the Hand Sanitizer and candy corn using my coupons and one of the UPR.
Well I went today and first of all – NO Rite Aid Sanitizer and found out it was DISCONTINUED. I will not even get into that. The manager did scrounge up 1 for me so this is what happened…
1 Sanitizer $1
4 Brachs candy corn $4
- $2.99 UPR
total = $2.01 – WHAT?!?!?! How did it get that low????
- $1.50/2 coupon
$0.51 – WILL NOT ACCEPT MY OTHER $1.50/2 coupon!!
The manager was very nice and gave me $1.50 cash back. I asked about the fact that it the UPR are not supposed to come off until after all the coupons. They did not know – only that they automatically come off at the beginning if you have them. Well I was ticked and trying to figure out what I was going to do with the ones already on my card while I OPTED out of the Load2Card program. Back to the paper ones so I can control it.
When I got home I contacted Rite Aid and they said that was an error. But after clarifying, she stated…
You need to scan all coupons BEFORE you scan your wellness card.
As soon as your wellness card is scanned, any +UP Rewards that can be applied will be automatically by the highest value (not the earliest expiration). Of course I am not sure the stores know that and they are now in the habit of asking for your wellness card at the beginning of the transaction. I told them they should send out a memo.
In the meantime, you may want to opt out and get the paper +UPR or just be sure that YOU do not let them scan your wellness card before coupons.
You can read more about the Load2Card program here.